Workflow Management Solutions

Our solutions streamline workflow to enable more jobs per day, increase revenue, improve on-time performance, allow for same-day invoicing and simplified reporting. This eliminates inefficiencies across an organization and frees up staff time for other tasks.

Workflow Automation

Work flows from dispatchers to field workers or drivers and back to the office smoothly and efficiently. Electronic manifests record jobs, trips, calls and pickups, and are a paperless way to ensure jobs are completed as quickly and accurately as possible. Office staff and dispatchers can easily change manifests or work orders throughout the day without having to contact the driver or field operator.

Data Management

Data is automatically collected as the field worker or driver goes through their day. Automatic data collection leads to increased data accuracy as well as time saved from the elimination of manual data entry and paperwork.

On-Time Performance

Mobile technology enables last minute trip or job changes. The ability to dynamically change workers’ schedules throughout the day leads to improved on-time performance. Additionally, automatic vehicle location helps dispatchers send the closest vehicle to a job, leading to decreased wait times and better customer service.

Billing & Invoicing

Same-day billing and invoicing is made easy. Automatic data capture ensures data is 100% accurate which eliminates billing discrepancies. Also, because data is automatically delivered from the vehicle or field operator to the back-office software, end-of-day paperwork is eliminated to save time and speed billing cycles.

Automated Dispatching and Scheduling

Trips, jobs and work orders are automatically generated as the call center or dispatchers take calls, or directly from a work order system. Calls are immediately added to the driver’s electronic manifest without interaction between the office and the field worker. With this streamlined and simplified process, scheduling is easier and more efficient.

Reporting

With all data automatically collected throughout each day, generating comprehensive reports is effortless. Using both pre-set and customized reports, managers gain a clear and transparent view of operations. Having this information makes it easy to identify problem areas and make changes.

Mobile Data Integration

Our solution manages data throughout your entire back office system. The solution integrates with maintenance, database and scheduling systems including major enterprise software applications.