Fleet Management Services
Exceptional Technology Meets Exceptional Service
With so many technology solutions on the market, it’s important to remember there’s more to choosing a solutions provider than just their technology. While a list of features is impressive, what really matters is the way your organization benefits. And companies who work with Mentor benefit far beyond just acquiring technology.
Mentor takes care of the complexities of technology implementations by integrating all your system components, from networks and software programs, to hardware and third-party products. Our project management and support services are tailored to your needs to ensure you will be using your fleet management solution sooner and to its fullest potential.
Our implementation plan has been refined, tweaked and polished over the course of 20 years and more than 350 implementations. Trust us when we say that’s it’s proven to work. To guarantee success we follow a seven step process which ensures roles and requirements are clear, systems are tested before being rolled out to the entire fleet, and project managers are always available before, during, and after implementation.
Mentor offers one-stop shopping: we provide a single point of contact for companies, removing the need to deal with multiple vendors. Our project managers have decades of experience working with fleet management technology, which means they can anticipate and solve most problems before they arise.
When you select a Mentor solution, a seasoned team works with you to understand your needs and develop an implementation plan to meet them. Your project manager is there for you, from kick-off to rollout, and beyond.
Coordinating technology providers can be time consuming and complex. Mentor will remove this headache with their broad experience as a central project manager. Regardless of the number of companies involved, Mentor will coordinate the entire process to ensure your system implementation runs as smoothly as possible.
Mentor’s products are designed to be easy to use, which means our training is easy to understand and remember. Mentor’s extensive experience has allowed us to create a training program where employees retain their knowledge, a key factor in the overall success of any implementation. Your operations will not be interrupted during training, allowing for a seamless transition to the new system.
Mentor’s training system follows a “train the trainer” model for drivers, allowing for greater employee system acceptance. Under this model, a few select personnel are trained on the equipment. Once comfortable with the technology, they teach their peers, resulting in a higher rate of technology acceptance. Software training is conducted in a classroom setting with extensive hands-on practice. All of our training comes with comprehensive documentation, and our computer programs feature built-in user assistance.
Technology solutions often consist of multiple technologies including in-vehicle hardware, middleware, a wireless network, dispatch software, third-party electronics and onboard devices. Mentor ensures all the elements of your solution work together to guarantee you get the most benefit and fewest issues from your system. With over 350 different implementations, Mentor has extensive experience integrating a wide variety of technology components.
Wireless Network Analysis
Mentor’s vast network expertise means you get the best network coverage possible and gives you the ability to access cost-free WiFi when possible. Our technologies’ open architecture allows you to change networks, while protecting your original investment.
Mentor’s customer service is exceptional. We have an entire division who focus on providing superior customer care to our clients. Our customer service staff are not telephone operators. They’re engineers who know the ins and outs of our technology.
After you sign off on your implementation, the same project manager who implemented your system will provide support in-person, on the phone, or through email. This guarantees the person helping you troubleshoot knows the details of your system and your company’s unique business requirements. 24/7 customer service is always available for customers who desire it.