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Case Studies

Passenger Information System

Better Transit Information, Better Transit Service

Today’s passengers want transit information at their fingertips, and available in an instant. Mentor MyRide® is a passenger information system that makes real-time bus location and status information available to your riders. From real-time maps and bus departure information to trip planning and SMS, Mentor MyRide enhances your customer service.


The website plays an important role in serving customers because riders can see almost as much information as our dispatchers when it comes to the precise location of their bus. It is a valuable tool for riders when planning their schedules.

- Erik Reitz, Transit Planner, Yolo County Transportation

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MODULES

Real-Time Bus Departures

Passengers enter a specific stop and route into the MyRide website and it will respond with the real-time departures of the next few buses. The MyRide website can be accessed using a desktop computer or smart phone.


Real-Time SMS

Passengers can text message your agency using a designated phone number and the bus stop code from the bus stop they are at. The system will automatically return the departure times of the next few buses leaving that stop.


Configurable Alerts and Notifications

Passengers who sign up for a rider information account on the website will receive automatic alerts for the specific routes and stops they wish, when they want them. Alerts are sent out via SMS text message or email.

Instant Map Updates

By updating MyRide with real-time GPS information supplied by the buses as they run their routes, passengers can see the immediate location of vehicles as they move on a map of your service area, and find out the times of the next buses passing through their stop.


Trip Planning

MyRide integrates with Google™ Maps so passengers can enter a starting and ending location, and Google will return transit trip options available and highlight their route on a map.

SCREENSHOTS


Mentor MyRide Passenger Information System Screenshot




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