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Mid-Cumberland Human Resource Agency (MCHRA) Improves Efficiency with a Mobile Device Management (MDM) Solution
| Remote upgrading and over-the-air programming help MCHRA Public Transit reduce downtime and simplify troubleshooting for faster service
CALGARY, AB — March 3, 2010 Providing 300,000 rides in 2008, Mid-Cumberland Human Resource Agency (MCHRA) Public Transit improves access for those living in non-urbanized areas across 13 counties in Tennessee. Traditional methods used to schedule trips, dispatch vehicles, file reports and bill customers were not allowing MCHRA to serve their riders in the best way possible. MCHRA Public Transit decided to implement a Paratransit ITS solution in order to improve operational efficiency and demand-response service. The system implemented at MCHRA Public Transit includes Mentor Ranger® mobile computers installed in the vehicles, and RouteMatch scheduling software installed in the back office. Ranger works with the scheduling software to enable real-time messaging, electronic manifests, and same-day scheduling. MCHRA Public Transit also integrated Mentor's XMobile Manager® (XMM) mobile device management software into their technology solution for added benefit: XMM manages MCHRA Public Transit's Rangers by upgrading and programming the in-vehicle units remotely, minimizing downtime. Using an MDM solution like XMM has provided noticeable advantages for MCHRA Public Transit. "XMM has saved us the most time in solving problems. If I have a driver who says his computer screen is frozen or if his trips aren't showing up, I can go through XMM, easily find out what the issue is and resolve the problem," explains Cheryl Hunter, Operations Coordinator at MCHRA Public Transit. XMM has been responsible for improving response time, reducing downtime and simplifying troubleshooting at MCHRA Public Transit. "Without XMM I would be lost. When you get used to having the kind of functionality XMM provides, it would be hard to be as effective without it," says Cheryl. To learn more about Mobile Device Management solutions, click here. About Mentor Engineering Mentor Engineering has over twenty years experience helping hundreds of fleet-based organizations improve customer service, increase efficiency, reduce operating costs, and complete additional jobs each day. Media Contact Note: The names of actual companies and products mentioned herein may be the trademarks of their respective owners. |