In the News: How Better Scheduling and Routing can Result in Increased Customer Loyalty
Thursday, August 13th, 2009
“A recent report by the analyst firm Aberdeen Group indicates that field service technologies (including scheduling and routing solutions) reduce the overall service costs of an organization by an average of $471,639.”
Beyond cost savings, this article also discusses how routing and scheduling solutions can reduce wait times through predictive scheduling, where an organization can review historical data to see trends so they can schedule workers more effectively. It also looks at how these technologies minimize customer downtime, all improving the customer’s experience.
Click here to read the whole story
