Field Service Automation: Challenges and Survival
Tuesday, November 9th, 2010
Is your company considering transitioning to automated field service technology? Eliminating time-consuming, paper-based manual processes in favor of an automated system can save your company a lot of time and money, but the transition can be a challenging one. Integrated Solutions magazine (October 2010) wrote a handy article covering the challenges your company might face when implementing an automated system, and offers tips to ease the transition. Here are a few tips to help you out, from the article:
- Establish clear and measurable KPIs (Key Performance Indicators) to evaluate current operational performance and establish goals for the new system.
- Develop a change management plan. Transitioning from manual processes to an automated system will affect everyone’s job in some way, so it is important to make sure every department understands how their processes affect the entire organization.
- One of the biggest challenges will be in mapping the business process changes required by the new technology. Employees might find these changes difficult, so in order to minimize this, quickly address any issues that come up in a transparent fashion.
Click here to read the entire article and get more advice on handling field service integration challenges. To learn more about the benefits of field service automation, go here.
