Posts Tagged ‘Field Service’

Field Service Automation: Challenges and Survival

Tuesday, November 9th, 2010

Is your company considering transitioning to automated field service technology? Eliminating time-consuming, paper-based manual processes in favor of an automated system can save your company a lot of time and money, but the transition can be a challenging one. Integrated Solutions magazine (October 2010) wrote a handy article covering the challenges your company might face when implementing an automated system, and offers tips to ease the transition. Here are a few tips to help you out, from the article:

  1. Establish clear and measurable KPIs (Key Performance Indicators) to evaluate current operational performance and establish goals for the new system.
  2. Develop a change management plan. Transitioning from manual processes to an automated system will affect everyone’s job in some way, so it is important to make sure every department understands how their processes affect the entire organization.
  3. One of the biggest challenges will be in mapping the business process changes required by the new technology. Employees might find these changes difficult, so in order to minimize this, quickly address any issues that come up in a transparent fashion.

Click here to read the entire article and get more advice on handling field service integration challenges. To learn more about the benefits of field service automation, go here.

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In the News: How Better Scheduling and Routing can Result in Increased Customer Loyalty

Thursday, August 13th, 2009

“A recent report by the analyst firm Aberdeen Group indicates that field service technologies (including scheduling and routing solutions) reduce the overall service costs of an organization by an average of $471,639.”

Beyond cost savings, this article also discusses how routing and scheduling solutions can reduce wait times through predictive scheduling, where an organization can review historical data to see trends so they can schedule workers more effectively. It also looks at how these technologies minimize customer downtime, all improving the customer’s experience.

Click here to read the whole story

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