Developing a Scheduling Roadmap: The Steps You Need to Know
If your company is looking to develop a best-in-class scheduling plan, check out this article from the Aberdeen Group. Their report provides important steps to take when developing new scheduling processes or reorganizing existing ones. Also, you will find some interesting comparative statistics between Best-in-Class and Laggard organizations. Here is a brief summary of the key points:
1. Map the entire service delivery process
Mapping out the overall process and required resources at every stage will help identify which areas of the process need the most attention and investment.
2. Include the right stakeholders
Involving all the impacted stakeholders in the development of an optimal service delivery process is an essential step. Appointing a service executive to provide valuable oversight and accountability adds a comprehensive view of the desired result.
3. Increase visibility
Raising your company’s visibility can be considered a strategic action in addressing resource management and customer satisfaction pressures.
4. Centralize the scheduling process
This is an important step to take in order to allocate resources appropriately and ensure improved performance.
5. Eliminate paper-based and manual scheduling
This reduces the margin for error and supplements organizational shift.
