A Paratransit ITS Solution Provides WMATA Accurate Data for Increased Credibility
Because of the large volume of calls WMATA’s MetroAccess Paratransit receives every day, management wanted an automated scheduling system to improve the efficiency of the call center. Real-time, accurate fleet data was also needed to effectively measure the performance of the fleet. And MetroAccess was also looking for technology that would improve system productivity with instant driver-dispatcher communication.
To improve their operations WMATA choose to implement a Paratransit ITS solution. Christian Kent, Director of MetroAccess, says: “The immediate benefit of the system is that we know exactly where our vehicles are and can examine this data either in real time or after the fact. This increases our credibility with the customer and makes it possible for us to give quick and accurate information on trip status, or to facilitate the investigation of a customer service complaint. For example, if a customer tells us that a driver didn’t show up at the scheduled pickup time, we can review the AVL data and confirm. With this objective data, we can respond to the customer’s concerns with greater certainty.”
Click here to read the full story about the benefits of WMATA’s Paratransit ITS Solution.
nice post. thanks.