Microsoft Shuttle Improves Response Times with a Mobile Computing Solution
Microsoft Shuttle, which provides fixed-route and demand response service on Microsoft’s Redmond, Washington campus, wanted to take their GPS to the next level and support it with Automatic Vehicle Location (AVL) software, automated communication, and data collection processes. Ultimately, Shuttle wanted to increase on-time fleet activity in order to reduce parking, single occupancy vehicles, and traffic congestion on campus.
Since implementing a GPS/AVL and mobile computing system, Microsoft Shuttle has been able to meet their response time requirements of four to ten minutes, and customer complaints have decreased. The technology helps drivers get to their destination faster, improves the collection of trip statistics, such as response times and passenger counts, and allows for better route planning.
Click here to read more about Microsoft Shuttle’s improved operations.
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