Challenges
Prior to 2007, Community Care Ambulance, in Ashtabula, Ohio, relied entirely on radio and phones to carry out all communication between crews and dispatchers, resulting in excessive internal phone volumes and a dependence on inefficient manual processes to make critical decisions. Community Care Ambulance wanted an electronic dispatching system that would help improve information management and speed their delivery of service.

Solution
Designed specifically for the EMS industry and running on Mentor Ranger® in-vehicle computers, Mentor's EMS Mobility software application enhances Community Care's vehicle crew/dispatch communication and allows dispatchers to send call details quickly and accurately. Crews can update their status in real-time, automatically providing location, mileage, and time data back to dispatch. EMS mobility also offers a single point of crew login, two-way messaging, turn-by-turn navigation, and GPS-based real time vehicle tracking, which helps Community Care streamline operational efficiencies.

Results
The Mentor EMS solution has significantly helped to speed service and improve information management and dispatch operations at Community Care Ambulance. According to Julie Rose, Executive Director for the organization: "This technology has freed up a lot of time for dispatchers so that they can make more informed and proactive decisions. With the GPS integration, we have a higher level of integrity in our time stamp and mileage data."

"THE PREVAILING REASON WHY WE WANTED TO EQUIP OUR ORGANIZATION WITH MENTOR TECHNOLOGIES WAS TO BETTER SERVE PATIENTS AND CLIENTS. WITH OUR DISPATCHERS ABLE TO TRACK VEHICLES USING GPS, THEY CAN ENHANCE THEIR SPLIT-SECOND DECISION MAKING."

- Julie Rose, Executive Director, Community Care Ambulance

ROI

Increasingly Paper-less Work Environment Better Access to Pertinent Information for Making Confident, Critical Decisions Improved Customer Service Improved Response Times