Testimonial

The benefits they are realizing include better on-time service and employees that are happier with the responsiveness of the transportation service. Also, the ability to capture and analyze reports is a huge benefit as it will allow us to make the system even more efficient in the future.

Leland Petersen, General Manager at MV Transportation

ROI

Improved Response Times
Decreased Customer Complaints
Improved Collection of Trip Statistics

Microsoft Shuttle

Mobile Computing Improves Response Times

Challenges

Microsoft Shuttle wanted to take their GPS to the next level and support it with Automatic Vehicle Location (AVL) software, automated communication, and data collection processes. Ultimately, Shuttle wanted to increase on-time fleet activity in order to reduce parking, single occupancy vehicles, and traffic congestion on campus.

Microsoft Shuttle needed the technology quickly. The contract with their existing communications provider was coming to an end, and the new technology had to be in place before the contract expired or Shuttle would be without fleet communication altogether. Microsoft Shuttle turned to MV Transportation, one of the nation's leading passenger transportation contractors, to manage the service and source mobile computing technologies that would make their fleet management vision a reality.

Solution

The chosen solution includes Mentor Ranger® from Mentor Engineering. Ranger is a rugged fixed-mount in-vehicle computer with a full-color touchscreen display that runs Mentor's mobile software application. Also included in Mentor's BBX device, a 16-channel GPS receiver that captures the exact location of the fleet vehicle and sends that information to the dispatch center over the Verizon network, where it is displayed on the Trapeze MT dispatching software provided by Trapeze Group, Inc.

Results

Since implementing this GPS/AVL and mobile computing system, Microsoft Shuttle has been able to meet their response time requirements of four to ten minutes, and customer complaints have decreased. The technology helps drivers get to their destination faster, improves the collection of trip statistics, such as response times and passenger counts, and allows for better route planning.

Customer Service That Works: Client Testimonials Video

We caught up with some of our transit clients to find out first-hand what they really think of our customer service, and why they chose our technology solutions. Hear what they had to say.
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