Testimonial

Specifically we've noticed an improvement in the quality of our service, a result of our ability to perform each trip on time. The GPS vehicle tracking equipment allows us to pinpoint the exact location and the status of any vehicle at any time, thereby giving us more control of the entire fleet, and making drivers more accountable.

Roger Eckert, Transit Director, Community Coach

ROI

Improved On-time Performance
More Efficient Operational Processes
Accurate Bus Arrival Times
Faster Response Times to Customer Calls

Community Coach

Improving On-time Performance to Accomodate Growth

Challenges

In the face of rapidly growing transit demands, Community Coach, a paratransit provider serving Martin County, Florida, needed to maintain their high quality of service. Reliant on handwritten driver manifests, cell phones and radios for driver communication, this 37-vehicle fleet wanted technology that would help them more efficiently contact drivers if a schedule changed. They also wanted precise vehicle location information in order to give customers accurate arrival times.

Solution

To accomplish these goals, Community Coach chose Mentor Ranger®, a rugged in-vehicle mobile computer. Ranger facilitates fast, reliable, and secure communication between drivers and dispatchers. Mentor's solution also includes BBX, a wireless modem and telematic data collection device that lets dispatchers track vehicles with Automatic Vehicle Location (AVL) and GPS, and respond to driver and vehicle diagnostic issues. In addition, Mentor XGate® middleware compresses and sends messages between vehicles and Community Coach's back-office dispatch system, provided by StrataGen Systems.

Results

With the new technology, schedulers can monitor all routes on their computer screens, make changes if necessary, and notify drivers immediately— all increasing the organization's on-time performance. The technology has also improved operational processes by automating the reporting of mileage, start/stop times, no-shows and cancellations. Says Roger Eckert, Transit Director at Community Coach, "This, in turn, saves considerable time in the office since administrative staff no longer manually update trip records."

Customer Service That Works: Client Testimonials Video

We caught up with some of our transit clients to find out first-hand what they really think of our customer service, and why they chose our technology solutions. Hear what they had to say.
Watch the Video