Testimonial

With this new system we've been able to increase our productivity and minimize our spending. Without it we'd be paying more for the same number of trips.

Karim Rayani, Manager at Access Calgary

ROI

Fewer Vehicles Perform More Trips
Accurate ETAs for Customers
Reduction in Data Entry Time for Drivers and Dispatchers
Improved On-Time Performance
More Accurate Data

Access Calgary

Fewer Vehicles Perform More Trips

Challenges

Relying only on two-way radio, cell phones and email, Access Calgary wanted to improve communication with their service providers. According to Karim Rayani, Manager at Access Calgary, "When you're managing 230 vehicles in rush hour it's challenging with a limited staff. We had no way of knowing the location of our vehicles so when a customer called to find out where their vehicle was it took a long time to get an ETA." Access Calgary also saw missed opportunities for efficiency with their existing system and wanted to use their resources more effectively to perform additional trips, speeding service for customers.

Solution

Installed in the paratransit vehicles is Mentor Ranger®, a tough, compact computer that connects the vehicle and office. Drivers login, get trip information and enter job details into Ranger. That information is automatically sent to Trapeze software at the Access Calgary office. This data transaction takes place over the Telus 1xRTT network, and it's the first time that a fully integrated mobile computing/GPS device has been certified on this network.

Results

Since implementing the solution, one of the biggest improvements Access Calgary has realized is faster communication and the ability to proactively address on-time performance. By collecting accurate electronic data on vehicle locations/times and driver activities, Access Calgary can quickly make real-time adjustments to their service where needed.

For drivers, the time spent entering data has been reduced because now they simply hit a button to send a canned message to dispatch. While it is early, Access Calgary has noticed that fewer vehicles are now providing more trips each day. In the office the dispatcher's work is simplified because there is not as much manually written data. "This system makes their work more manageable with fewer errors. Dispatchers, support staff, and drivers are also enjoying a quieter work environment with less radio chatter," says Karim.

Customer Service That Works: Client Testimonials Video

We caught up with some of our transit clients to find out first-hand what they really think of our customer service, and why they chose our technology solutions. Hear what they had to say.
Watch the Video