Fleet Management Case Studies |
|
Public TransitHamilton Street Railway (HSR) 
Having always been at the forefront of technology, HSR looked to incorporate an Intelligent Transportation System (ITS) solution to keep them on the leading edge. 
The HOP wanted to automate information capture and driver scheduling in order to use their resources more effectively and improve service. Lake Erie Transit 
LET needed an Intelligent Transportation System (ITS) that would allow them to optimize their operation and expand their services. Blacksburg Transit 
Blacksburg Transit was looking for an electronic dispatching system with Computer Aided Dispatch/Automatic Vehicle Location (CAD/AVL) capabilities from an experienced vendor. Cape Cod Regional Transit Authority 
Cape Cod Regional Transit Authority wanted more functionality in the form of messaging, and most importantly, the ability to remotely download schedules in the buses and vans. LYNX 
With their pre-existing dispatching processes, LYNX had no way of knowing the exact location of their buses or if buses were running on schedule. Metro Bus 
Metro Bus needed to know the location of their vehicles at all times, and make drivers aware of their on-time performance in order to improve operations. YOLOBUS 
For YOLOBUS, operating 50 fixed-route buses out of mostly rural areas, presented a challenge in relaying accurate bus schedule and location information to both dispatchers and passengers. TowingAAA Northern California, Nevada & Utah 
In 1999 AAA Northern California, Nevada & Utah (AAA NCNU), the nation's second largest AAA-affiliated club, turned to Mobile Data Computers from Mentor Engineering to replace radio dispatching. AAA Ohio Auto Club 
To meet the increasing demands on their towing and emergency service, AAA Ohio Auto Club was looking for a mobile computing system to increase their operational efficiencies. AAA Southern New England 
AAA of Southern New England, longtime users of Mentor Mobile Data Computers (MDCs) and Mobile Data Terminals (MDTs), wanted to increase their mobile computing capabilities. AAA WCNY 
AAA WCNY was looking for mobile technology which would help the organization consistently meet AAA National's 30-minute response standard. Partner ProgrameNET Dispatch 
eNET Dispatch provides fleet management software solutions for concrete pumping. In order to get their application to the market quickly, eNET Dispatch needed a stable mobile computing platform. Quipment
Quipment wanted to bring a mobile computing solution to the taxi industry in the Netherlands. What they needed was a stable mobile computing platform to make it happen. Tracker 
Tracker Management needed a robust in-vehicle computer that could integrate smoothly with their mobile application and back-end software. Campana Systems Inc. 
Using a combination of reliable technology solutions and in-depth knowledge, Campana has enabled clients to achieve their ongoing business objectives. TaxiUnion Taxi Co-Operative 
With ridership numbers skyrocketing, Union Taxi attributes this success to the combination of automated dispatch software and in-vehicle computing. Mayfair Taxi Co-Operative 
A frequent target of credit card fraud, Mayfair looked for an electronic dispatching system that included in-vehicle computers to solve this problem and improve organizational efficiencies. Oregon Taxi 
The greatest concern for Oregon Taxi was the wide service area and rapidly increasing call volumes received at the dispatch center. Call-time efficiency was a key area they wanted to improve. The Checker Group 
To improve business efficiency, response times, customer service and reduce credit card fraud, The Checker Group required in-vehicle computers. Toronto Co-Op Cabs 
Co-Op Cabs needed an electronic dispatching system to accommodate increasing call volumes, respond quickly to customer complaints, track the exact location of drivers, and distribute rides fairly. United Blueline Taxi 
United Blueline Taxi needed a system that would be able to handle a high volume of calls and a provider that offered exceptional customer service. |
Oil & GasPason Systems Corp. 
Pason's mission statement has always been "technology deployed simply," but there came a time when their existing system was not supporting their required level of efficiency. Field Service/EnterpriseIsland Pumping
Facing the challenge of tracking pump hours, job, and vehicle locations, as well as accurately billing jobs, Island Pumping saw the need to add mobile workforce management technologies. The Bay Area Freeway Service Patrol 
Because the FSP services such a large area, and without a method to track vehicles, it was difficult to ensure the 90 contracted tow trucks were consistently patrolling their beat. UtilitiesAmerican Electric Power (AEP) 
AEP wanted to improve worker safety and reaction time to dangerous incidents, shorten the duration of customer outages, and reduce gas usage for their 4500-vehicle service fleet that serve eleven states. ConstructionKeystone Excavating Ltd. 
In business for close to 30 years, Keystone Excavating Ltd. knows that efficiency is a key to success. Their manual paper process and radio communications were no longer making the cut. ParatransitAshland Bus System 
ABS wanted to improve efficiency in scheduling and dispatching while reducing paperwork in the office to free up dispatcher time for other tasks. Knox County 
With a goal of 100% on-time performance, Knox County CAC Transit wanted a technology system that would lead to greater efficiency across their organization. Access Calgary 
Relying only on two-way radio, cell phones and email, Access Calgary wanted to improve communication with their service providers. Massachusetts Bay Transportation Authority (MBTA) 
In 2003, the MBTA selected a transit ITS solution from Mentor Engineering which improved scheduling, routing, dispatching and reporting. York Region Transit 
YRT wanted a solution that would improve transportation efficiency and improve response times to calls. Arlington Handitran 
Handitran wanted a solution that would increase service capacity through more efficient scheduling, allow for electronic manifests, and enable dispatchers to locate vehicles at any time. Cape Cod Regional Transit Authority (CCRTA) 
Cape Cod Regional Transit Authority wanted more functionality in the form of messaging, and most importantly, the ability to remotely download schedules in the buses and vans. Capital Area Regional Transportation Systems (CARTS) 
CARTS wanted to outfit its operation with an end-to-end mobile data system that would automate its paper processes and enable on-the-spot financial transactions. Community Coach 
Reliant on handwritten driver manifests, and radios for communication, Community Coach wanted technology that would help them more efficiently contact drivers if a schedule changed. LeeTran 
LeeTran needed a system to automate their communications processes to effectively manage their 600 paratransit trips a day. Access LYNX & PCTS 
Access LYNX & PCTS wanted to coordinate their agencies so clients could use paratransit services when fixed-route alternatives do not exist. Mid-Cumberland Human Resource Agency (MCHRA) Public Transit 
Traditional methods of managing transit operations were not allowing MCHRA to meet their service mandate in the best way possible. Microsoft Shuttle 
Microsoft Shuttle wanted to take their GPS to the next level and support it with Automatic Vehicle Location (AVL) software, automated communication, and data collection processes. North Carolina Rural Transit Agencies 
Duplin County Transportation in Kenansville, NC, needed a solution to help them addresses their remote locations, increasing ridership, and tight budgets. Paducah Area Transit System 
Paducah Area Transit System (PATS) provides paratransit and taxi service, and courier package delivery. With all the different services, keeping track of their vehicles was a difficult task. STS Maricopa County 
STS Maricopa County needed technology that would enable them to make real-time schedule changes and communicate quickly with drivers. WMATA
Because of the large volume of calls MetroAccess receives everyday, management wanted an automated scheduling system to improve the efficiency of the call center. |